When Century College moved to Cherwell, an IT service management application, I created a handout for IT employees to reference during a department training session and to use as a reference while working on help desk tickets.
This training handout was created for Century College employee in-person OneDrive for Business training sessions. The document introduces Century College employees to Microsoft’s cloud storage, helps users set up their OneDrive account, and provides instructions on how to complete popular product features (e.g., share a document, collaborate in real-time).
This at-a-glance guide was created for a Century College employee in-person Windows 10/Office 2016 training sessions. The document breaks down the new features offered in Office 2016 and shows users which applications received upgrades.
I created this training handout for a Century College employee SoftChalk 9 training course. I organized the handout by activity type (e.g., Games, Terms and Definitions, Matching) so that employees could easily identify and add the appropriate activity to a learning module page.
This WordPress.com manual was created for undergraduate students of WRIT 301 Professional and Technical Writing Careers at Metropolitan State University. The manual was written and designed for students with all levels of computers skills.