About Me

As an ambitious lifelong learner and doer, I challenge myself to learn one new thing a day. I’m constantly on the go, accomplishing small goals daily to prepare myself for the bigger goals I’ve set.

Introduction

Hello there, my name is Cindy Xiong. I enjoy taking information and organizing it in a manner that’s easy to understand, learn, and use.  I’ve become a big fan of usability and user experience. Like many designers and technical writers before me, I believe that less is truly more.

When I’m not working on my latest project, you’ll find me listening to an audio book, sewing, or biking.

Specialties

Business Process Reengineering

Technical Writing

Project Management

Training & Development

Professional Experience

Technical Business Analyst
(2017 – Present)
Work in partnership with administration and departments to redesign and streamline internal processes for electronic forms (eForms). Collaborate with Development Team members to build AgilePoint NX applications with eForms, automated processes, third-party integrations, and data recording. Use Scrum framework to manage projects of various levels of complexity. Provide eForm owner, manager, and task owner training and guides.

Technology Trainer & Communication Specialist
(2016 – 2017)
Planned, developed, coordinated, and conducted technology hardware and software training for faculty, staff, and students. Created training handout, guides, and instructional videos, personalized to the college community learning objectives.

Electronic Information and Communication Coordinator
(2015 – 2016)
Used Dreamweaver and Siteimprove to update division web pages. As GovDelivery Administrator, created outgoing email templates, and notified subscribers of the latest disciplinary actions and section news. Updated program related information, documents, and forms to meet agency’s branding and accessibility guidelines