When Century College moved to Cherwell, an IT service management application in 2017, I created a 15-page handout for IT employees to reference during department training and use as a guide while working on help desk tickets.
This 15-page training handout was created for Century College employee in-person OneDrive for Business training sessions. The document introduces Century College employees to Microsoft cloud storage, helps users set up their OneDrive account, and provides an overall of product features (e.g., share a document, collaborate on a document).
This at-a-glance guide was created for a Century College employee in-person Windows 10/Office 2016 training sessions. The document breaks down the new features offered in Office 2016 and shows users which applications received upgrades.
I created this 4-page guide for new Century College Skype for Business users. The document provides quick and simple instructions on how to log into a Skype for Business account, how to add contacts to a Contact List, and how to set up a Skype for Business meeting through Outlook 2016.
I created a 57-page training handout for a Century College employee SoftChalk 9 training course. I organized the handout by activity type (e.g., Games, Terms and Definitions, Matching) so that faculty could easily identify, choose, and add the appropriate activity or tool to add to a learning module page.
This 53-page WordPress.com manual was created for undergraduate students of WRIT 301 Professional and Technical Writing Careers at Metropolitan State University. The manual was written and designed for students with all levels of computers skills.